Contact us
Reach the Factory or Trader team about a report, your account, credits or payments.
Last updated: 2026-11-09
Email us
Write to team@factoryortrader.com about anything: a finding in your report, your account, report credits, a payment or a refund. We answer within one business day.
To help us find your order or report quickly, include the email address on your account and, for a report, the supplier's name or credit code.
In your account
Signed-in customers can also open a support ticket from Settings → Support Tickets and follow the reply there.
Who we are
Factory or Trader is a supplier-verification service operated by ChineseCheck (chinesecheck.com).